Shipping & Delivery

Thank you for choosing NattyLiving for your gardening needs. Here's what you need to know about our shipping policies:

Global Reach, Local Care: We're excited to extend our services to over 200 countries worldwide. While we strive to deliver everywhere, there might be a few exceptions. If your country falls under this category, we'll be sure to get in touch with you promptly.

Complimentary Shipping: Enjoy the convenience of free shipping straight from our warehouses through reliable carriers like ePacket or EMS, not to mention within the contiguous United States.

Assurance Against Loss: While we take every precaution to ensure your order's safe journey, we cannot be held responsible for errors in address input during checkout. Please double-check your details before confirming your purchase. However, should any mistakes occur on our end, we'll swiftly rectify them at no extra charge to you.

Navigating Customs: Please note that customs fees, if any, are the responsibility of the buyer upon receipt of the package. By choosing NattyLiving, you understand and accept the possibility of encountering customs charges.

Time Matters: We understand the importance of timely deliveries. While shipping times vary based on your location, rest assured that we aim to dispatch your order within 2-5 business days and deliver it within a maximum of 15 business days.

Tracking Made Easy: Keep tabs on your package with ease! Once your order ships, we'll send you an email containing your tracking number. If the system displays "No Information Available," fret not! Some carriers may take up to 5 business days to update tracking details.

Package Possibilities: For logistical reasons, your items may arrive in separate packages, even if they were part of the same order. Rest assured, they're all on their way to you!

Should you have any further queries or need assistance, don't hesitate to reach out. We're here to ensure your NattyLiving experience exceeds expectations. Happy gardening!